Getting Started & Registration
3 min read
Seller Login
How to log in to your Shopping Scene seller account using password or OTP
Seller Login
Shopping Scene offers two ways to log in to your seller account: Password Login and OTP Login (One-Time Password via SMS).
Login Methods
Method 1: Login with Email/Phone + Password
- Open the Seller Panel or Seller App.
- Enter your registered email address or phone number.
- Enter your password.
- Tap/click Login.
📷
Screenshot TODO
— Login screen with email/password fields
Login Validation
- If your credentials are correct, you'll be redirected to the Seller Dashboard.
- If your account is pending admin approval, you'll see the message:
"Your seller account is under review. We will notify you once approved."
- If your account is banned, login will be blocked.
Method 2: Login with OTP (Phone Only)
If you prefer not to use a password or have forgotten it:
- On the login screen, tap Login with OTP.
- Select your country code and enter your phone number.
- Tap Send OTP.
- A 6-digit OTP is sent to your phone via SMS.
- Enter the OTP code.
- If the code matches, you're logged in automatically.
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Screenshot TODO
— OTP login screen
OTP Details
| Property | Value |
|---|---|
| OTP Length | 6 digits |
| Validity | 5 minutes |
| Delivery Method | SMS |
Note: OTP login is only available for accounts registered with a phone number.
Login States
| State | What Happens |
|---|---|
| ✅ Active Account | Redirected to Seller Dashboard |
| ⏳ Pending Approval | Shown "under review" message. Cannot access dashboard. |
| 🚫 Banned Account | Login blocked with "User is banned" message. |
| ❌ Wrong Password | "Unauthorized" error message. |
| ❌ User Not Found | "User not found" error message. |
Seller vs Customer Login
The login system distinguishes between Sellers and Customers:
- When logging in through the Seller App or Seller Panel, the system only searches for accounts with
user_type = seller. - A customer account cannot log in through the seller portal and vice versa.
Session & Token
- Upon successful login, a Sanctum API token is generated for mobile app sessions.
- Web panel uses standard session-based authentication.
- Sessions expire after 120 minutes of inactivity (configurable by admin).
Troubleshooting
| Issue | Solution |
|---|---|
| "User not found" | Ensure you're using the seller login, not customer login. |
| "Unauthorized" | Double-check your password. Passwords are case-sensitive. |
| "Under review" | Contact support or wait for admin approval. |
| OTP not received | Check phone signal. Ensure correct country code. Wait 2 min and retry. |
| OTP expired | Request a new OTP. Each code is valid for 5 minutes only. |
| Forgot password | Use OTP login or contact support for a password reset. |
What's Next?
After logging in:
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