Communication & Tickets
1 min read
Support Tickets
How to create and manage support tickets with the platform
Support Tickets
Create support tickets to get help from the Shopping Scene admin team for account, order, or technical issues.
Creating a Support Ticket
- Go to Sidebar → Support Tickets → Create New.
- Enter a subject for your issue.
- Write a detailed description of the problem.
- Optionally attach files or screenshots.
- Submit the ticket.
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Screenshot TODO
— Support ticket creation form
Managing Tickets
- View all your submitted tickets.
- Check the status of each ticket (Open, In Progress, Resolved).
- Reply to admin responses within the ticket thread.
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Screenshot TODO
— Support tickets list
Ticket Status
| Status | Meaning |
|---|---|
| Open | Ticket submitted, awaiting response |
| In Progress | Admin is working on your issue |
| Resolved | Issue has been resolved |
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