Conversations

Communicate directly with customers who have questions about your products or orders.

Viewing Conversations

• Web Panel: Sidebar → Conversations
• Mobile App: Menu → Messages/Conversations

How Conversations Work

1. A customer initiates a conversation from a product page or order.
2. You receive a notification.
3. Open the conversation to read and reply.
4. Messages are exchanged in real-time.

Replying to Messages

1. Open the conversation thread.
2. Type your reply in the message box.
3. Click Send / Tap Send.

Tips for Good Communication

• Respond within 24 hours
• Be professional and helpful
• Provide clear, accurate information
• Include relevant product links when helpful

What's Next?

1. Create support tickets →